This November on Pro, we share the practices we follow when developing the Europeana website to ensure that people have a positive experience browsing millions of cultural heritage objects. In this post, we look at how we prioritise what to design, our approach to user experience and visual design, and the practices we put in place to ensure the best experience for our users.
Design as a discipline takes into consideration many factors and aspects to ensure the best outcome of a product, service, brand or communication material. It’s an integral part of any creative workflow and development process, as it gives foresight of the final product, predicts or flags challenges and bottlenecks and consolidates ideas across teams and organisations.
At Europeana, our design approach is human-centric, particularly when it comes to user experience. We make sure that the output in our products serves our audiences in the best way possible. This ensures that they can be used by a wide variety of people.
A website experience is fully designed even before development work starts, underpinning the project and giving its first (primitive) appearance. The new Europeana website was no exception. We designed three main ‘flows’ for users to help them to engage with the website and the cultural heritage items it highlights:
Accessibility is also taken into consideration from the beginning in our designs, so that the experience is enjoyable for all, including people with any type of temporary or permanent disability. For a more in depth look at how we address accessibility read our post on that topic.
One main framework we use to design our products is Material Design, a design language developed by Google. It provides a good framework for easy to use elements (such as buttons or font-sizes) and patterns with accessibility already factored in, which simplifies our workflow. Additionally, developers can easily implement its components, reducing implementation time and facilitating new iterations.
With a constant need to improve and enhance our user experience, we research new trends and approaches that materialise in constant iterations of elements, sections and features of our website(s).
By getting data from real users we can pinpoint areas that we should improve. We analyse information from a variety of sources and make decisions based on hard data rather than assumptions and second-guessing. For example, we track clicks on our pages to understand the areas that have more engagement, and if those match the elements we want to give prominence. If that’s not happening then we’ll iterate the design and retest it. Internal stakeholder feedback is also factored in, adding to the wide variety of input we are able to draw information from, and translating into more inclusive and representative decisions.
Designing a product is an organic process that has a clear start but never ends, with additional requirements, improvements and fixes. There's always a chance to tinker and improve or add something to the original design. Iteration is the natural process of improving and building upon a robust and flexible design, adjusting it to an ever-changing world with new requirements, needs and styles.
We are always looking for people who are willing to participate in testing the new features of the Europeana website. If you would like to be contacted when we organise the next round of testing, please email Dasha Moskalenko at dasha.moskalenko@europeana.eu.
